Refund Policy of SC STYLE LTD
At SC STYLE LTD, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a clear and fair refund policy.
1. Returns
You may return most new, unused items within 14 days of receiving your order for a full refund.
To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
Custom-made or personalized items cannot be returned unless they are defective or damaged.
2. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the above conditions. If your return is approved, a refund will be processed.
Refunds will be issued to the original payment method used at checkout.
Please note that shipping fees are non-refundable. You will be responsible for the cost of return shipping, except in the case of a defective or damaged item.
3. How to Return an Item
To initiate a return, please contact our customer service team at payment@scstyle.net with your order number and the item(s) you wish to return.
We will provide you with instructions on how to return the item.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you desire.
5. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us within 7 days of receiving your order.
We will offer a full refund or send you a replacement, based on your preference.
6. Sale Items
Items purchased on sale or with a discount are eligible for return, but are subject to the same return conditions as regular-priced items.
7. Non-Refundable Items
Personalized or custom jewelry
Gift cards (if applicable)
Final sale items (if any)
8. Refund Timeline
Once we process your refund, it may take 5-10 business days for the funds to appear in your account, depending on your payment method and bank.
9. Contact Us
If you have any questions about our refund policy, or if you would like to initiate a return, please contact us at:
Email:
📧 payment@scstyle.net
Phone:
📞 +44 7460968389
Business Address:
🏠 97 Heathgate, Norwich, United Kingdom, NR3 1PN